Scenes from the Khartoum Expatriate Media Association's tour of Shendi locality to banks and banking institutions to monitor the foreign exchange process
🔸 The Khartoum Expatriate Media Association visited the locality of Shendi to follow the last days of the foreign exchange process, in order to improve communication with citizens and cover this important financial event. The tour included a visit to the National Bank of Omdurman and the Savings Bank, where the progress of the process was carefully and efficiently monitored. The visit was an opportunity to collect opinions and comments from customers and citizens on the procedures followed in the exchange process. This event represents a new dimension in the context of the financial transformations that the country is experiencing.
⭕Details of the foreign exchange process at the National Bank of Omdurman.
🔸 National Bank of Omdurman witnessed a high flow in the foreign exchange process, as all requirements were prepared by the bank to meet the needs of customers. Accounts were opened easily and quickly, which helped reduce the waiting time. Customers have expressed satisfaction with the speed of service and the efficiency of employees in processing orders. This process reflects the bank's desire and commitment to providing the best banking services to its customers.
⭕ The process at the Savings Bank is carried out with great professionalism.
🔸 The Savings Bank, during the exchange process, highlighted its great professionalism in the management of financial transactions. The process of depositing and opening accounts was carried out in an organized manner. The cooperation of the different teams of the bank is more effective to achieve the objectives of the operation with the least possible effort. Customers interacted positively with employees, demonstrating their professional appreciation for the services provided. These efforts have strengthened citizens' confidence in banking institutions.
⭕ Media coverage of the association's tours through the media.
🔸The Khartoum Journalists Association covered this important financial event through several television, radio and press tours. Every moment of the foreign exchange process has been documented to increase citizen awareness of what is happening in the banking industry. These covers also helped convey live customer experiences, adding a human dimension to the banking story. Media should continue to provide content that reflects local reality and promotes financial awareness.
⭕Statements by the Director of the National Bank of Omdurman and the Director of the Savings Bank.
🔸 In his statements, the Director of the National Bank of Omdurman confirmed that all operations took place as planned, which reflects the effectiveness of the banking system in meeting challenges. The director of the Savings Bank also highlighted the commitment of financial institutions to government policies, while prioritizing customer comfort. These statements reflect the importance of adopting a clear view of financial management and its role in achieving the financial security of citizens. It is important to emphasize that the quality of banking services contributes to improving the level of customer satisfaction.
⭕ The importance of customer satisfaction in improving banking services.
🔸 Customer satisfaction is considered a fundamental axis in the development of banking services. The more responsive banking institutions are to customer needs, the more they trust them. Streamlining operations helps make the customer experience more positive, which leads to increased loyalty to the bank. Improving services and customer visibility are among the successful strategies that ensure sustainability in the financial sector.
